Here in our FAQ section you can find detailed responses to the most common questions about Intimina’s products and services. If there’s anything else you need to know, please don’t hesitate to contact our customer liaison team at firstname.lastname@example.org.
1) To activate your warranty, you first need to create or login to your Intimina account – just click here.
2) Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page and follow the steps to activate your warranty.
1) To make a warranty claim, you first need to create or login to your Intimina account – just click here.
2) Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page.
If you have already activated your warranty, click the Claim button next to the details of the relevant product and follow the steps.If you have not yet activated your warranty, follow the steps to do so, and then click the Claim button next to the details of the relevant product.3) When you have made your claim, you will receive a claim confirmation containing details of where to send your product and receipt.
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Yes, just click on the Change Language link at the bottom of the page and select your language from the options available.
Feel your pelvic floor muscles by inserting one finger approximately 1 inch inside your vagina. Rest your finger against the internal sidewalls as you squeeze and lift your anus, urethra, and vagina to feel your pelvic floor muscles contracting. A Kegel exercise should feel similar to the movements to start and stop urine flow. You can test this out next time you urinate by trying to stop mid-stream.
There are two easy ways to check that you are contracting the right muscles: you can either use a lubricated finger to feel the lower edge of your KegelSmart™ moving upwards, or a mirror to see the retraction cord move upwards with each contraction. In the long term, if you progress up through the levels you will know that you are exercising correctly and building strength.
For best results, complete a KegelSmart™ exercise routine daily. Once you have reached your goals, reduce to 3-5 times a week to maintain your tone. Pelvic floor muscles, just like other muscle groups, require regular exercise to stay in great shape so KegelSmart™ should become part of your ongoing exercise routine.
KegelSmart™ chooses an exercise level that is perfectly suited for your pelvic floor strength, which ensures that you are exercising at a level that will bring you the best results. KegelSmart™ also guides you through every contraction of the exercise routine, ensuring that you hold and rest for the right amount of time with no need for counting. The device itself provides an anatomically shaped object to contract around, offering resistance and helping you to exercise correctly. KegelSmart™ is your personal trainer for intimate fitness – it gives you personalized coaching and the motivation to achieve your goals.
Exercising your pelvic floor muscles with KegelSmart™ will help:
• Strengthen your pelvic floor
• Prepare for a healthy pregnancy
• Regain vaginal tightness after childbirth
• Enhance sensation during intimacy
KegelSmart™ has passed extensive safety testing for medical devices. It is cleared by the FDA in the US and CE marked for Europe.
KegelSmart™ is coated in medical grade silicone. This is an ultra-safe, inert material that is developed especially for medical proposes. It is hypoallergenic, latex-free, phthalate-free, and contains zero toxins. Silicone is non-porous and inhibits bacterial growth, making it extra hygienic.
KegelSmart™ has been designed to be completely safe, if used as instructed. Pelvic floor exercisers should not be used during pregnancy or in the early stages of recovery from childbirth. Also, women who have had genitourinary or pelvic surgery should wait at least six weeks before use. If you experience any discomfort while using KegelSmart™ or for specific concerns regarding your health, always consult your medical practitioner.
For easier insertion, we recommend that you first lubricate the device, then turn it on by pressing the O button. Next, holding KegelSmart™ with the O button on the left, fully insert the device into your vagina, keeping the retraction cord outside the body. The routine will start in 30 seconds.
Relax your vaginal muscles, grip the retraction cord and slowly pull the device out.
We recommend that you use your KegelSmart™ routine as an opportunity to take 5 minutes out of your day for quiet relaxation. That way you can focus on the routine and ensure that you use the correct Kegel technique for each contraction.
You should not use it if you have any inflammation or discomfort in the pelvic area or any other symptoms related to infection, a sexually transmitted disease, or surgery.
No. It is advised that expectant mothers refrain from introducing foreign materials into their vaginas while carrying, as there is an increased risk for miscarriage and premature rupturing of the membranes. If you have any questions, please consult your physician.
KegelSmart™ is equipped with touch sensor technology that allows the device to register the strength of your contractions throughout exercise. It will then collect and analyze the data to calculate your pelvic strength level and choose the exercise program that’s right for you.
To check your level, turn on KegelSmart™ and count the times the LED light (above the O button) flashes. This number is the level you are on (1 flash for level 1, 5 flashes for level 5). To turn off, hold the O button until the LED light turns off.
Every woman is different and will move up levels at a different rate. This can be dependent on your starting pelvic floor strength, your natural ability to build muscle and your diligence with the routines. Staying at the same level does not mean that you aren’t improving; it just means that you haven’t quite progressed enough for the next level. Like any exercise, consistency is important: if you are using the exerciser everyday you will start to feel results.
Yes, moving down a level can happen because KegelSmart™ chooses the level based on your contraction strength in the previous session. If you were distracted and didn’t give your best effort in your last session or maybe took a break from exercising then you might move down a level. Don’t worry, as soon as you get back into shape you will start moving up again.
Staying at the same level does not mean that you aren’t improving; it just means that you haven’t quite progressed enough for the next level. Here are a couple of extra tips:
• Make sure you are doing the exercises correctly and using the right muscles
• Like in all exercise, consistency is key to improvement – we recommend you do the routine every day until you reach your goal
• Concentrate on your exercises, be sure you make every contraction count. Focus on following the vibrations as closely as you can.
Just remember, we are all different, some women will never reach the highest levels. The most important thing is that you feel an improvement in your pelvic health. So don’t be discouraged, you’re still gaining strength and endurance through exercising. Keep at it!
Clean your exerciser before and after each use, either with anti-bacterial soap and water or with a purpose-made product such as our Intimate Accessory Cleaner. Wipe dry with a lint-free towel or cloth. Never use cleansers containing alcohol, petroleum, or acetone as these substances have the potential to disturb your natural balance and they may also damage the silicone on the outer shell of the exerciser.
KegelSmart™ comes with its own antibacterial storage pouch, giving you the perfect place for storage between uses. Make sure you keep it in a cool, dry space away from dust or dirt when you’re not using it.
One AAA-battery should last 200 regular exercise routines. If the device fails to turn on, or there is a drop in vibration intensity, the battery should be changed.Lily Cup™ and Lily Cup™ Compact
Lily Cup™ Compact is a collapsible menstrual cup. It folds flat so it can be taken anywhere. It offers 10 hours of non-stop protection. It’s perfect for women with a light or medium flow, or as the ideal companion for Lily Cup™, covering light flow days at the beginning or end of your period.
Lily Cup™ is our higher capacity cup. It can accommodate heavy flows, and offers 12 hours non-stop protection. It features a unique non-spill rim. Like the Lily Cup™ Compact, it is available in two sizes for the perfect fit.
Size is mainly determined by anatomy, childbearing history, and pelvic floor strength. Since a woman’s body undergoes many changes during life, both Lily Cup™ and Lily Cup™ Compact are available in two different sizes.
Size ASize B
You have not given birthYou have given birth naturally
You have given birth by CaesareanYou have a weaker pelvic floor
Each cup is designed for maximum comfort and should not be felt when worn. If you feel any discomfort, you may need to change your size.
• If you are using a size A and feel that your cup is not securely collecting your menstrual flow and/or experience continual spotting, then change to size B.
• If you are using a size B and find it difficult to insert and/or feel any discomfort during use, then change to size A.
• If you usually have a heavy flow, we recommend you use the regular Lily Cup™, which has a higher capacity.
Size ASize B
Diameter: 40 mm / 1.57 in.Diameter: 43.5 mm / 1.71 in.
Length: 78 mm / 3.07 in. Length: 78 mm / 3.07 in.
Capacity: 25 ml / 0.84 .oz.Capacity: 28 ml /0.95 fl.oz.
Lily Cup™ Compact
Size ASize B
Diameter: 42 mm / 1.65 in.Diameter: 45 mm / 1.77 in.
Length: 58 mm / 2.28 in. Length: 58 mm / 2.28 in.
Capacity: 11 ml / 0.37 fl.oz. Capacity: 14 ml / 0.47 fl.oz.
If your Lily Cup™ Compact is too long or the stem irritates you, you can turn the cup inside out and then insert it normally. It doesn’t change the way you use the cup or make it less effective (other than perhaps a small decrease in the capacity since the stem takes up space inside). This does not work for the Lily Cup.
You can trim the stem of the Lily Cup™ to just below the 3rd ring so that you still have something to grip for removal. You can trim the stem of the Lily Cup™ Compact to just at the 3rd ring – maximum. Remove any more and you risk puncturing the cup and making it unusable. Please see the images below for a guide.
Lily Cup™Lily Cup™ Compact
Just remember that removing the stem, either by turning the cup inside-out or cutting it, can make it a little more difficult to remove, since you don't have anything to grip.
The Lily Cup™ is made of an ultra-soft, medical-grade silicone. It is hypoallergenic and 100% free of phthalates, latex, bleaches, fibers or any other substance that could cause sensitivity or allergic reactions.
Yes, the Lily Cup™ is latex-free and is made of premium medical-grade silicone that does not cause sensitivity or allergic reactions.
No. The vagina ends at the cervix, so you can’t lose the cup in your body. If you are having trouble removing the cup, just try to relax your body and use your pelvic floor muscles to push the cup down until you can grip the stem and pull it further down. Once you can reach the base, squeeze to break the seal, which will make it easier to slide out. Certain positions, like squatting over the toilet, can shorten the vagina and bring the cup closer to the entrance as well.
For those concerned about the hymen, please consult your medical practitioner prior to use.
TSS (Toxic Shock Syndrome) is a life-threatening condition caused by the toxin-producing strains of the Staphylococcus aureus bacteria. While not common, the risk of TSS is believed to increase when more absorbent tampons are used.
As menstrual cups are non-absorbent, there are no recorded links between the Lily Cup™ and Toxic Shock Syndrome (TSS).
The Lily Cup™ is held in a lower position than a tampon and should not interfere with an internal birth control device such as an IUD. However, please consult your medical practitioner prior to using the Lily Cup™ if you use an internal birth-control device.
Yes, the Lily Cup™ is made of the highest quality materials for maximum safety. The dye used is 100% body-safe and has been tested and approved in accordance with Oeko-Tex Standard 100.
It is important to thoroughly clean your cup before and after each use. Always remember to clean your hands before handling your Lily Cup™.
Wash your Lily Cup™ before and after each use with mild soap and hot water. Do not use harsh soaps as they may cause irritation and disrupt the natural pH balance of your intimate area. Rinse thoroughly. For a more thorough cleaning, fully submerge your Lily Cup™ in boiling water for 5 to 8 minutes. Do not boil dry.
Do not use vinegar, harsh cleaners, petroleum-based substances, tea-tree oil, alcohol, or bleach to clean your Lily Cup™.
No, we do not recommend cleaning your Lily Cup™ in the dishwasher as the harsh chemicals used in detergents could cause irritation to your intimate areas.
Yes. The specially designed antibacterial, anti-stain storage pouch for Lily Cup™ can be washed in the washing machine. We recommend using a non-irritating detergent that will be gentle to your intimate areas.
The Lily Cup™ Compact’s protective case can be washed with soap and water, and then dried before use.
Generally, we recommend that you replace your Lily Cup™ every 12 months, but if cared for properly, it is up to your discretion to determine when to replace it. While the silicone is very durable, we recommend that you replace your Lily Cup™ if you notice any cuts, punctures, or the forming of an oily film. Slight discoloration is normal and may occur over time. Any discoloration that occurs will not affect the effectiveness or safety of the Lily Cup™.
No, the Lily Cup™ Compact’s design means it will always stay rigid when worn. It will only collapse when you use your hands to collapse it.
There are several different options for folding; it depends on each woman’s body and preferences. No matter your folding technique, it is extremely important to make sure that the top of your cup completely opens once you have inserted it. Gently squeeze the base of the cup (not the stem) to open it inside your body.
You can find instructions on the most useful folds here.
Yes, the Lily Cup™ can be worn non-stop for 12 hours (10 hours for Lily Cup™ Compact) without needing to change it. Now you can enjoy a good night's sleep with stain-free sheets the next morning! If you usually have heavy flow, you may consider choosing the regular Lily Cup™ , which has a higher capacity.
Yes, if your Lily Cup™ was inserted properly, then you can rest assured that it will protect you during any of your favorite sporting activities.
The only activity that should be avoided while wearing the Lily Cup™ is intercourse. Other than that, you can wear the Lily Cup™ to do just about any activity you like! With the Lily Cup™, you can confidently go swimming, dancing, running, or to yoga, all care-free.
For the ultimate convenience, you can wear the Lily Cup™ non-stop for up to 12 hours (10 hours for Lily Cup™ Compact) without the need for regular changes. However, how often you personally will need to change it depends on your flow. For those heavier days you may need to change it more frequently than on your lighter ones.
If the Lily Cup™ is inserted correctly you should be completely leak-free. It is important to remember that it takes a bit of time and practice to learn how to use a menstrual cup. But, if you are experiencing leaks, the most common reason is that when it was inserted the Lily Cup™ did not fully open to form a seal with the vaginal wall.
We recommend that you remove and reinsert your cup and try one of the following tips to ensure that the cup has fully opened. Once inserted:
1. Softly squeeze the base of the cup (not the stem) and slightly rotate it.
2. Insert 1 finger and gently run it around the inserted cup to ensure that a seal has formed.
Also, we suggest different folding options for the Lily Cup™; perhaps by trying a new folding option you may eliminate this problem.
Yes, even young girls can reap the many benefits that the Lily Cup™ offers. Since the Lily Cup™ rests in a lower position than a tampon; it is perfectly safe for women of all ages. If you are concerned about breaking the hymen, please consult your medical practitioner prior to use.
It is recommended that women wait 6 weeks after giving birth to use internal period protection. After that, and only if you are fully healed, you can use a cup for your first period after the birth of your baby. If you are experiencing vaginal pain, discomfort, or irritation, please consult your medical practitioner prior to use.
Yes! Lily Cup™ is highly recommended for use during menopause as it doesn’t cause dryness, and you can take it anywhere with you. During menopause your cycle can be very unpredictable, sometimes the flow will increase or decrease without warning. The Lily Cup™ is great for managing these changes without drying out intimate areas or causing further irritation, which are both common problems during menopause and are exacerbated by using uncomfortable tampons.
You can wear your Lily Cup™ for up to 12 hours (10 hours for Lily Cup™ Compact), and we recommend that you empty your cup 2-3 times per 24 hour period. Generally speaking, the lighter your flow, the less frequent the changes. But on those heavy days, you may need to empty your cup more often. With time and practice you will be able to gauge how often you personally need to empty your cup.
Always remember you should wash your hands before handling your cup - consider carrying antibacterial hand wipes or hand sanitizer in your bag. The Lily Cup™ itself is designed not to encourage bacterial growth, so you can skip a rinse once in a while. If you don’t have access to a sink, you can use a piece of toilet paper to wipe the cup and re-insert it. Another option is to take a bottle of water with you into the bathroom stall and rinse the cup over the toilet.
No, the Lily Cup™ cannot be worn during intercourse. It is important to note that the Lily Cup™ is not a contraceptive and will not prevent against pregnancy or sexually transmitted diseases.
First of all, relax your body! This will help to ease your vaginal muscles and facilitate insertion. Find a comfortable position and try the different folding options to see which one is most comfortable for you. You can also use a little water-based lubricant for added comfort.
Insertion of the Lily Cup™ is similar to that of a tampon and since it's new, it may seem a little difficult at first. With time and a bit of practice, inserting the Lily Cup™ will become effortless. In fact, most girls master the technique after a few attempts and then they love how comfortable it is.
Yes. If you wish to use a lubricant, we recommend that you use a water-based product such as Intimina's Feminine Moisturizer. Avoid using a silicone-based lubricant as this could make the Lily Cup™ silicone permanently tacky.
Remain calm if you cannot remove your cup, there is no urgency as the Lily Cup™ can be worn for up to 12 hours. The key to easy removal is relaxing your body.
• In a slightly squatting position, use a series of gentle, downward pushes with your vaginal muscles to move the cup lower.
• Then grip the stem and slowly pull downwards.
• Once you can reach the base of the cup, gently squeeze the base to release the seal.
• Continue to pull the stem downwards and, when you feel that the base is almost out, angle your cup slightly to avoid any spillage.
The Lily Cup™ does not need to be removed for urination or bowel movement.Laselle™ Weighted Exercisers
The pelvic floor muscles form a cradle of support for the uterus, bowel and bladder, as well as controlling the sensitive muscles in the rectal and urethral area. Muscle inactivity, aging and stretching of the muscles during childbirth weakens the pelvic floor muscles, which can lead to health issues. Doing pelvic floor exercises regularly gives you greater control over these important muscles and also leads to heightened sensitivity during intimate activities.
Laselle™ Exercisers allow for easier and more efficient training. The exercisers provide you with a static device to squeeze around so as to help you locate your pelvic floor muscles and exercise more effectively. Meanwhile, the weighted inner balls add resistance to your exercise, making it more effective and the progressive weights help you to create a tailored exercise routine.
They were specially created for your intimate area in order to be safe, soft and very comfortable to wear. The exercisers are made entirely from body-safe materials, including phthalate-free silicone and ABS. With their bacteria-resistant retraction cords, non-porous silicone skins and outer rings of durable ABS plastic, the exercisers are extremely hygienic and easy-to-clean.
Inserting the exercisers is simple; assume a comfortable position and insert the exerciser fully into the vagina using a little water-based lubricant. There is no need to push the exerciser deep inside as it should rest comfortably above the pelvic floor muscles about 2cm inside. If you are inserting more than one ball, follow the same method, inserting the lead ball first and then the second ball with the retraction cord facing out. Maintain a relaxed breathing pattern and use a gentle but firm motion to introduce the balls into your vaginal opening.
With the retraction cord, taking the exerciser out is as easy as putting it in. The cord is 7cm long to facilitate easy removal. Make sure the retraction cord protrudes slightly from the vagina when you insert the exerciser. To remove, simply pull the cord, gently at first, increasing pressure as required. If the exerciser does not come out easily, try sitting or lying down, relax your body, and pull the cord a little harder.
The exercisers can be used together to provide a varied and more complete workout routine. Simply link them using the retraction cord and the outer ring. Doing so according to your level of pelvic fitness allows you to tailor your training to your needs. With a combination of balls, gravity will compel your muscles to work harder meaning a more challenging and complete workout.
Experiment with different balls until you find the combination that is both challenging and comfortable enough for you. Take care not to ask too much of your body; if the weight is too much or if you experience any discomfort, remove the balls and switch to a lighter combination.
Clean your exerciser before and after each use, either with anti-bacterial soap and water or with a purpose-made product such as our Intimate Accessory Cleaner. Wipe dry with a lint-free towel or cloth. Never use cleansers containing alcohol, petrol or acetone as these substances have the potential to disturb your natural balance and they may also damage the silicone on the outer shell of the exerciser.
It is advised that expectant mothers refrain from introducing foreign materials into their vaginas while carrying, as there is an increased risk for miscarriage and premature rupturing of the membranes. If you have any questions, please consult your physician.
Exercising with Laselle™ Exercisers should never exceed 60 minutes a day. We recommend usage while you are active as this is when your muscles are stimulated to exercise.
As with any exercise regime, keeping to a regular schedule is important. For best results use Laselle™ Exercisers three times a week to daily.
If the exercise gets too easy, you can increase the resistance by using an exerciser of a heavier weight or by linking more than one exerciser together to personalize your routine.
Results will vary based upon your current level of pelvic floor fitness. Like any exercise routine, consistency is important. As with strengthening any muscle, you will notice steady improvement according to the consistency of your exercise regime.
Laselle™ Exercisers come with their own washable storage pouch, giving you the perfect place for storage between uses.Kiri, Raya, Celesse and Kalia – Personal Massagers
Intimina Personal Massagers are all made from body-safe materials and designed to match the natural contours of the female body. They are all waterproof and feature powerful motors that convey multiple vibration patterns over variable speeds, all controlled through an easy-to-use interface, and backed by a full 1-year warranty.
Kiri, Raya, and Celesse are discreet, stylish, and, most importantly, safe intimate aides designed for women to explore and cultivate their sensual well-being.
Our personal massagers are made from FDA-approved body-safe silicone, which is non-toxic and phthalate- free.
Phthalates are often added to plastics for flexibility among other uses but have been identified as a health risk. When buying products for intimate use, always check to ensure they are phthalate-free, as all Intimina products are.
Intimina Personal Massagers are made entirely from body-safe materials and are suitable for using internally. Raya and Celesse were designed for internal use, while Kiri and Kalia are external massagers.
Intimina Personal Massagers are fully waterproof, making them easy to clean and perfect for use underwater.
Water-based lubricants are the safest option with Intimina Personal Massagers, such as our very own Intimina Feminine Moisturizer.
Never use massage oil or hand cream as lubricants as they are not made for this use and may harm your natural balance. If you wish to use a silicone-based lubricant, perform a patch-test first so as to confirm it does not damage the surface of the massager.
Always clean your massager thoroughly before and after each use. Intimina Intimate Accessory Cleaner is an easy, safe and convenient way to clean and protect your personal massager. Simply spray on and wipe clean.
Alternatively you can clean thoroughly using an anti-bacterial soap and warm water. The massagers are waterproof, making safe and thorough cleaning much easier. Rinse then pat dry with a lint-free towel.
Never use cleansers containing alcohol, petrol or acetone as they may interfere with your body’s natural balance and harm the silicone of the massager.
Yes, Kiri, Raya and Celesse require 2 AAA batteries to function, while Kalia is USB rechargeable.
Each massager comes with an instruction manual, which will help you to get started, including instructions on usage, cleaning and storage.
If your personal massager does not respond to the normal activation process, the following issues should be addressed:
Do you need to replace/recharge the batteries? Try inserting a new set of batteries before trying to activate it again.Is your personal massager locked? To unlock the massager, press and hold the + and – buttons simultaneously for five seconds.Is there water in the battery compartment? If this is the case, remove the batteries and leave your personal massager to dry before trying to activate it again.
If you are still having problems, consult the user manual for further troubleshooting tips, or contact us at email@example.com.
In the event that none of these suggestions work, your personal massager may be faulty. You can return your product to an Intimina retailer or refer to Intimina's 1-year warranty booklet to return your personal massager for review and replacement.
Intimina Personal Massagers are CE certified and the materials used are FDA-approved. All Intimina products meet US and European safety standards.Feminine Moisturizer
Intimina Feminine Moisturizer is especially developed for your most intimate needs, providing hydration for dryness or tenderness in your intimate area. The moisturizer is also safe for use with a partner or with your intimate products to facilitate intimate activity.
Intimina Feminine Moisturizer contains only the safest ingredients to care for your intimate needs. Glycerin is frequently linked to urinary tract and yeast infections, while parabens can mimic the hormone estrogen in the body and have been linked to cancer. Neither of these ingredients are found in any Intimina product.
The moisturizer is intended for use on your external genital area.
Intimina Feminine Moisturizer is safe and suitable for use with all Intimina products.
This moisturizer provides rapid relief for vaginal dryness or tenderness and contains Aloe vera for natural soothing sensations.
Intimina Feminine Moisturizer has a neutral and fragrance-free formula keeping it clean and simple with no perfume additives that might interfere with your natural intimate flora.Intimate Accessory Cleaner
This mild and gentle cleansing solution is safe for even the most sensitive woman. Alcohol-free and pH balanced, Intimina Intimate Accessory Cleaner gives you effective cleaning that is gentle on the skin, leaving your intimate products ready for use and you worry-free. The fast-acting, easy on formula cleans in seconds giving you the safest, fastest and most effective cleanser available.
Make sure that the outer surface is completely coated with the cleanser, wait at least 5 seconds to allow time to disinfect, then wipe clean before using or storing your intimate object.
Intimina Intimate Accessory Cleaner is formulated so that a little goes a long way, with more than 200 uses per bottle, giving you complete cleanliness and increased value for your money.
Intimina Intimate Accessory Cleaner does not need to be rinsed away with water after application. The formula contains zinc salts that soften the solution enough to come into contact with your intimate areas with no adverse affects.
Cleaning intimate products before and after each use reduces the risk of introducing bacteria and other harmful substances into your intimate area.
Intimina Intimate Accessory Cleaner is an alcohol-free solution that is softened further with the inclusion of zinc salts to make it safe and suitable for use even on sensitive skin.