Here in our FAQ section you can find detailed responses to the most common questions about Intimina’s products and services. If there’s anything else you need to know, please don’t hesitate to contact our customer liaison team at firstname.lastname@example.org.
1) To activate your warranty, you first need to create or login to your Intimina account – just click here.
2) Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page and follow the steps to activate your warranty.
1) To make a warranty claim, you first need to create or login to your Intimina account – just click here.
2) Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page.
If you have already activated your warranty, click the Claim button next to the details of the relevant product and follow the steps.If you have not yet activated your warranty, follow the steps to do so, and then click the Claim button next to the details of the relevant product.3) When you have made your claim, you will receive a claim confirmation containing details of where to send your product and receipt.
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Yes, just click on the Change Language link at the bottom of the page and select your language from the options available.
Feel your pelvic floor muscles by inserting one finger approximately 1 inch inside your vagina. Rest your finger against the internal sidewalls as you squeeze and lift your anus, urethra, and vagina to feel your pelvic floor muscles contracting. A Kegel exercise should feel similar to the movements to start and stop urine flow. You can test this out next time you urinate by trying to stop mid-stream.
There are two easy ways to check that you are contracting the right muscles: you can either use a lubricated finger to feel the lower edge of your KegelSmart™ moving upwards, or a mirror to see the retraction cord move upwards with each contraction. In the long term, if you progress up through the levels you will know that you are exercising correctly and building strength.
For best results, complete a KegelSmart™ exercise routine daily. Once you have reached your goals, reduce to 3-5 times a week to maintain your tone. Pelvic floor muscles, just like other muscle groups, require regular exercise to stay in great shape so KegelSmart™ should become part of your ongoing exercise routine.
KegelSmart™ chooses an exercise level that is perfectly suited for your pelvic floor strength, which ensures that you are exercising at a level that will bring you the best results. KegelSmart™ also guides you through every contraction of the exercise routine, ensuring that you hold and rest for the right amount of time with no need for counting. The device itself provides an anatomically shaped object to contract around, offering resistance and helping you to exercise correctly. KegelSmart™ is your personal trainer for intimate fitness – it gives you personalized coaching and the motivation to achieve your goals.
Exercising your pelvic floor muscles with KegelSmart™ will help:
• Strengthen your pelvic floor
• Prepare for a healthy pregnancy
• Regain vaginal tightness after childbirth
• Enhance sensation during intimacy
KegelSmart™ is a CE marked medical device that follows the highest quality standards. It is coated in medical grade silicone, so it is 100% body-safe and hypoallergenic.
KegelSmart™ has been designed to be completely safe, if used as instructed. Pelvic floor exercisers should not be used during pregnancy or in the early stages of recovery from childbirth. Also, women who have had genitourinary or pelvic surgery should wait at least six weeks before use. If you experience any discomfort while using KegelSmart™ or for specific concerns regarding your health, always consult your medical practitioner.
For easier insertion, we recommend that you first lubricate the device, then turn it on by pressing the O button. Next, holding KegelSmart™ with the O button on the left, fully insert the device into your vagina, keeping the retraction cord outside the body. The routine will start in 30 seconds.
Relax your vaginal muscles, grip the retraction cord and slowly pull the device out.
We recommend that you use your KegelSmart™ routine as an opportunity to take 5 minutes out of your day for quiet relaxation. That way you can focus on the routine and ensure that you use the correct Kegel technique for each contraction.
You should not use it if you have any inflammation or discomfort in the pelvic area or any other symptoms related to infection, a sexually transmitted disease, or surgery.
No. It is advised that expectant mothers refrain from introducing foreign materials into their vaginas while carrying, as there is an increased risk for miscarriage and premature rupturing of the membranes. If you have any questions, please consult your physician.
KegelSmart™ is equipped with touch sensor technology that allows the device to register the strength of your contractions throughout exercise. It will then collect and analyze the data to calculate your pelvic strength level and choose the exercise program that’s right for you.
To check your level, turn on KegelSmart™ and count the times the LED light (above the O button) flashes. This number is the level you are on (1 flash for level 1, 5 flashes for level 5). To turn off, hold the O button until the LED light turns off.
Every woman is different and will move up levels at a different rate. This can be dependent on your starting pelvic floor strength, your natural ability to build muscle and your diligence with the routines. Staying at the same level does not mean that you aren’t improving; it just means that you haven’t quite progressed enough for the next level. Like any exercise, consistency is important: if you are using the exerciser everyday you will start to feel results.
Yes, moving down a level can happen because KegelSmart™ chooses the level based on your contraction strength in the previous session. If you were distracted and didn’t give your best effort in your last session or maybe took a break from exercising then you might move down a level. Don’t worry, as soon as you get back into shape you will start moving up again.
Staying at the same level does not mean that you aren’t improving; it just means that you haven’t quite progressed enough for the next level. Here are a couple of extra tips:
• Make sure you are doing the exercises correctly and using the right muscles
• Like in all exercise, consistency is key to improvement – we recommend you do the routine every day until you reach your goal
• Concentrate on your exercises, be sure you make every contraction count. Focus on following the vibrations as closely as you can.
Just remember, we are all different, some women will never reach the highest levels. The most important thing is that you feel an improvement in your pelvic health. So don’t be discouraged, you’re still gaining strength and endurance through exercising. Keep at it!
Clean your exerciser before and after each use, either with anti-bacterial soap and water or with a purpose-made product such as our Intimate Accessory Cleaner. Wipe dry with a lint-free towel or cloth. Never use cleansers containing alcohol, petroleum, or acetone as these substances have the potential to disturb your natural balance and they may also damage the silicone on the outer shell of the exerciser.
KegelSmart™ comes with its own antibacterial storage pouch, giving you the perfect place for storage between uses. Make sure you keep it in a cool, dry space away from dust or dirt when you’re not using it.
One AAA-battery should last 200 regular exercise routines. If the device fails to turn on, or there is a drop in vibration intensity, the battery should be changed.Laselle Kegel Exercisers
Kegel exercises, named after Dr. Arnold Kegel, consist of contracting and relaxing the muscles that form part of the pelvic floor (now sometimes colloquially referred to as the "Kegel muscles"). Otherwise known as the Pubococcygeus or PC muscles, they stretch from the front of your vaginal opening to your coccyx (tailbone). Strengthening them brings a broad range of benefits because these muscles are responsible for many things, including urinary, vaginal and bowel control. As such, Kegel exercises are intended to condition your muscles to help you retain greater control over these essential organs.
The pelvic floor muscles form a cradle of support for the uterus, bowel and bladder, as well as controlling the sensitive muscles in the rectal and urethral area. Muscle inactivity, aging and stretching of the muscles during childbirth weakens the pelvic floor muscles which can lead to urinary and bowel incontinence or pelvic-organ prolapse. Doing pelvic floor exercises regularly gives you greater control over these important muscles and also leads to heightened sensitivity during intimate activities.
Laselle Kegel Exercisers allow for an easier and more efficient Kegel routine. The exercisers provide you with a static device to squeeze around so as to help you locate your PC muscles (pelvic floor muscles) and exercise more effectively. Meanwhile, the weighted inner balls respond to your natural movement, resulting in discreet kinetic vibrations to help promote PC muscle contractions. Additionally, the exercisers can be linked to help you create a tailored routine.
They were specially created for your intimate area in order to be safe, soft and very comfortable to wear. The exercisers are made entirely from FDA-approved materials, including phthalate-free silicone and ABS, bacteria-resistant retraction leash and an outer ring of durable ABS plastic, all of which are easy-to-clean and body-safe.
Inserting the exercisers is simple; assume a comfortable position and insert the exerciser fully into the vagina using a little water-based lubricant. There is no need to push the exerciser deep inside as it should rest comfortably above the vaginal wall about 2cm inside.
If you are inserting more than one ball, follow the same method, inserting the lead ball first and then the second ball with the retraction leash facing out. Maintain a relaxed breathing pattern and use a gentle but firm motion to introduce the balls into your vaginal opening.
With the retraction leash, taking the exerciser out is as easy as putting it in. The leash is 7cm long to facilitate easy removal. Make sure the retraction leash protrudes slightly from the vagina when you insert the exerciser. To remove, simply pull the leash, gently at first, increasing pressure as required. If the exerciser does not come out easily, try sitting or lying down, relax your body, and pull the leash a little harder.
The exercisers can be used together to provide a varied and more complete workout routine. Simply link them using the retraction leash and the leash openings. Doing so according to your level of pelvic fitness allows you to tailor a routine to your needs. With a combination of balls, gravity will compel your muscles to work harder meaning a more challenging and complete workout.
Experiment with different balls until you find the combination that is both challenging and comfortable enough for you. Take care not to ask too much of your body; if the weight is too much or if you experience any discomfort, remove the balls and switch to a lighter combination.
Clean your exerciser before and after each use, either with anti-bacterial soap and water or with a purpose-made product such as our Intimate Accessory Cleaner. Wipe dry with a lint-free towel or cloth. Never use cleansers containing alcohol, petrol or acetone as these substances have the potential to disturb your natural balance and they may also damage the silicone on the outer shell of the exerciser.
Laselle Kegel Exercisers help you to strengthen the muscles which lift the delivery canal and control contractions during labor. A consistent Kegel routine, supplemented by the exercisers, may help to prevent the complications caused by weak pelvic floor muscles.
Because of the added pressure on the pelvic floor muscles during pregnancy, it is ideal to make a daily habit of using the Laselle Exercisers to strengthen these all-important muscles and prepare your body before you become pregnant.
It is advised that expectant mothers refrain from introducing foreign materials into their vaginas while carrying, as there is an increased risk for miscarriage and premature rupturing of the membranes. If you have any questions, please consult your physician.
Kegel exercising is often recommended in postpartum recovery, although it is suggested to begin exercising with a ball of lighter weight, progressing on to a routine with greater resistance as your muscles regain their strength. It is important to remember to give yourself enough recovery time after giving birth before starting any exercise routine. If you have any questions regarding the appropriate time to start exercising again, please consult your physician.
We recommend usage while you are active as this is when your muscles are stimulated to exercise.
As with any exercise regime, keeping to a regular schedule is important. Laselle Kegel Exercisers can be used discreetly at any time, so remember to insert them before daily tasks that cause you to move around.
If the exercise gets too easy, you can increase the resistance by using an exerciser of a heavier weight or by linking more than one exerciser together to personalize your routine.
Results will vary based upon your current level of pelvic floor fitness. Like any exercise routine, consistency is important. Laselle Kegel Exercisers will supplement regular pelvic floor exercises because you can insert them at any time of day and feel secure that you are working on the correct set of pelvic floor muscles. As with strengthening any muscle, you will notice steady improvement according to the consistency of your exercise regime.
Each Laselle Kegel Exerciser comes with its own storage pouch, giving you the perfect place for storage between uses.
The materials used in Laselle Kegel Exercisers are FDA-approved. All Intimina products meet US and European safety standards.Lily Cup™
To offer you the most comfortable fit and the best protection, the Lily Cup™ is available in 2 different sizes. Size is mainly determined by anatomy and childbearing history, but there are other contributing factors to consider when finding your correct size. To learn more, visit our Size Guide.
Size A is 40 mm (1.57 in.) in diameter and 78 mm (3.07 in.) long. The capacity of size A is 25 ml (0.84 fl.oz).
Size B is 43.5 mm (1.7 in.) in diameter and 78 mm (3.07 in.) long. The capacity of size B is 28 ml (0.95 fl.oz.).
Size is mainly determined by anatomy, childbearing history, and pelvic floor strength. Menstrual flow is not a determining factor when selecting your size. Reusable and designed to conveniently accommodate your heaviest to lightest flow, the Lily Cup™ can be removed and reinserted as often as you need. With time and frequent use, you will become familiar with how often you personally need to empty your cup.
The Lily Cup™ is made of an ultra-soft, medical-grade silicone. It is hypoallergenic and 100% free of phthalates, latex, bleaches, fibers or any other substance that could cause sensitivity or allergic reactions.
Yes! The Lily Cup™ is made of premium medical-grade silicone that is 100% body-safe. It is hypoallergenic, latex-free, phthalate-free, and contains zero toxins.
Yes, the Lily Cup™ is latex-free and is made of premium medical-grade silicone that does not cause sensitivity or allergic reactions.
For those concerned about the hymen, please consult your medical practitioner prior to use.
TSS (Toxic Shock Syndrome) is a life-threatening condition caused by the toxin-producing strains of the Staphylococcus aureus bacteria. While not common, the risk of TSS is believed to increase when more absorbent tampons are used.
As menstrual cups are non-absorbent, there are no recorded links between the Lily Cup™ and Toxic Shock Syndrome (TSS).
The Lily Cup™ is held in a lower position than a tampon and should not interfere with an internal birth control device such as an IUD. However, please consult your medical practitioner prior to using the Lily Cup™ if you use an internal birth-control device.
Yes, the Lily Cup™ is made of the highest quality materials for maximum safety. The dye used is 100% body-safe and will not harm you in any way.
It is important to thoroughly clean your cup before and after each use. Always remember to clean your hands before handling your Lily Cup™.
Wash your Lily Cup™ before and after each use with either mild soap and hot water or a purpose-made cleaner. Do not use perfumed soaps as they may cause irritation and disrupt the natural pH balance of your intimate area. Rinse thoroughly to remove any soap or cleaner residue, as this may later cause irritation. For a more thorough cleaning, fully submerge your Lily Cup™ in boiling water for 5 to 8 minutes. Do not boil dry.
Do not use vinegar, harsh cleaners, petroleum-based substances, tea-tree oil, alcohol, or bleach to clean your Lily Cup™.
No, we do not recommend cleaning your Lily Cup™ in the dishwasher as the harsh chemicals used in detergents could cause irritation to your intimate areas.
Yes, the specially designed antibacterial, anti-stain storage pouch can be washed in the washing machine. We recommend using a non-irritating detergent that will be gentle to your intimate areas.
Generally, we recommend that you replace your Lily Cup™ every 12 months, but if cared for properly, it is up to your discretion to determine when to replace it. While the silicone is very durable, we recommend that you replace your Lily Cup™ if you notice any cuts, punctures, or the forming of an oily film. Slight discoloration is normal and may occur over time. Any discoloration that occurs will not affect the effectiveness or safety of the Lily Cup™.
Yes, the Lily Cup™ can be worn non-stop for 12 hours without needing to change it. Now you can enjoy a good night's sleep with stain-free sheets the next morning!
Yes, if your Lily Cup™ was inserted properly, then you can rest assured that it will protect you during any of your favorite sporting activities.
The only activity that should be avoided while wearing the Lily Cup™ is intercourse. Other than that, you can wear the Lily Cup™ to do just about any activity you like! With the Lily Cup™, you can confidently go swimming, dancing, running, or even to yoga, all care-free.
For the ultimate convenience, you can wear the Lily Cup™ non-stop for up to 12 hours without the need for regular changes. However, how often you personally will need to change it depends on your flow. For those heavier days you may need to change it more frequently than on your lighter ones.
If the Lily Cup™ is inserted correctly you should be completely spot-free. It is important to remember that it takes a bit of time and practice to learn how to use a menstrual cup. But, if you are experiencing spotting, the most common reason is that when it was inserted the Lily Cup™ did not fully open to form a seal with the vaginal wall.
We recommend that you remove and reinsert your cup and try one of the following tips to ensure that the cup has fully opened. Once inserted:
1. Softly squeeze the base of the cup (not the stem) and slightly rotate it.
2. Insert 1 finger and gently run it around the inserted cup to ensure that a seal has formed.
Also, we suggest two folding options for the Lily Cup™; perhaps by trying a new folding option you may eliminate this problem.
Yes, even young girls can reap the many benefits that the Lily Cup™ offers. Since the Lily Cup™ rests in a lower position than a tampon, it is perfectly safe for women of all ages. However, if you are concerned about the hymen, please consult your medical practitioner prior to use.
You can wear your Lily Cup™ for up to 12 hours, and we recommend that you empty your cup 2-3 times per 24 hour period. Generally speaking, the lighter your flow, the less frequent the changes. But on those heavy days, you may need to empty your cup more often. With time and practice you will be able to gauge how often you personally need to empty your cup.
No, the Lily Cup™ cannot be worn during intercourse. It is important to note that the Lily Cup™ is not a contraceptive and will not prevent against pregnancy or sexually transmitted diseases.
First of all, relax your body! This will help to ease your vaginal muscles and facilitate insertion. Find a comfortable position and try the different folding options to see which one is most comfortable for you. You can also use a little water-based lubricant for added comfort.
Insertion of the Lily Cup™ is similar to that of a tampon and since it's new, it may seem a little difficult at first. With time and a bit of practice, inserting the Lily Cup™ will become effortless. In fact, most girls master the technique after a few attempts and then they love how comfortable it is.
Yes. If you wish to use a lubricant, we recommend that you use a water-based product such as Intimina's Feminine Moisturizer. Avoid using a silicone-based lubricant as this could make the Lily Cup's™ silicone permanently tacky.
Remain calm if you cannot remove your cup, there is no urgency as the Lily Cup™ can be worn for up to 12 hours. The key to easy removal is relaxing your body. In a slightly squatting position, use a series of gentle, downward pushes with your vaginal muscles to move the cup lower. Then grip the stem and slowly pull downwards. Once you can reach the base of the cup, gently squeeze the base to release the seal. Continue to pull the stem downwards and, when you feel that the base is almost out, angle your cup slightly to avoid any spillage.
The Lily Cup™ does not need to be removed for urination or bowel movement.Kiri, Raya, Celesse and Kalia – Personal Massagers
Intimina Personal Massagers are all made from body-safe materials and designed to match the natural contours of the female body. They are all waterproof and feature powerful motors that convey multiple vibration patterns over variable speeds, all controlled through an easy-to-use interface, and backed by a full 1-year warranty.
Kiri, Raya, and Celesse are discreet, stylish, and, most importantly, safe intimate aides designed for women to explore and cultivate their sensual well-being.
Our personal massagers are made from FDA-approved body-safe silicone, which is non-toxic and phthalate- free.
Phthalates are often added to plastics for flexibility among other uses but have been identified as a health risk. When buying products for intimate use, always check to ensure they are phthalate-free, as all Intimina products are.
Intimina Personal Massagers are made entirely from body-safe materials and are suitable for using internally. Raya and Celesse were designed for internal use, while Kiri and Kalia are external massagers.
Intimina Personal Massagers are fully waterproof, making them easy to clean and perfect for use underwater.
Water-based lubricants are the safest option with Intimina Personal Massagers, such as our very own Intimina Feminine Moisturizer.
Never use massage oil or hand cream as lubricants as they are not made for this use and may harm your natural balance. If you wish to use a silicone-based lubricant, perform a patch-test first so as to confirm it does not damage the surface of the massager.
Always clean your massager thoroughly before and after each use. Intimina Intimate Accessory Cleaner is an easy, safe and convenient way to clean and protect your personal massager. Simply spray on and wipe clean.
Alternatively you can clean thoroughly using an anti-bacterial soap and warm water. The massagers are waterproof, making safe and thorough cleaning much easier. Rinse then pat dry with a lint-free towel.
Never use cleansers containing alcohol, petrol or acetone as they may interfere with your body’s natural balance and harm the silicone of the massager.
Yes, Kiri, Raya and Celesse require 2 AAA batteries to function, while Kalia is USB rechargeable.
Each massager comes with an instruction manual, which will help you to get started, including instructions on usage, cleaning and storage.
If your personal massager does not respond to the normal activation process, the following issues should be addressed:
Do you need to replace/recharge the batteries? Try inserting a new set of batteries before trying to activate it again.Is your personal massager locked? To unlock the massager, press and hold the + and – buttons simultaneously for five seconds.Is there water in the battery compartment? If this is the case, remove the batteries and leave your personal massager to dry before trying to activate it again.
If you are still having problems, consult the user manual for further troubleshooting tips, or contact us at email@example.com.
In the event that none of these suggestions work, your personal massager may be faulty. You can return your product to an Intimina retailer or refer to Intimina's 1-year warranty booklet to return your personal massager for review and replacement.
Intimina Personal Massagers are CE certified and the materials used are FDA-approved. All Intimina products meet US and European safety standards.Feminine Moisturizer
Intimina Feminine Moisturizer is especially developed for your most intimate needs, providing hydration for dryness or tenderness in your intimate area. The moisturizer is also safe for use with a partner or with your intimate products to facilitate intimate activity.
Intimina Feminine Moisturizer contains only the safest ingredients to care for your intimate needs. Glycerin is frequently linked to urinary tract and yeast infections, while parabens can mimic the hormone estrogen in the body and have been linked to cancer. Neither of these ingredients are found in any Intimina product.
The moisturizer is intended for use on your external genital area.
Intimina Feminine Moisturizer is safe and suitable for use with all Intimina products.
This moisturizer provides rapid relief for vaginal dryness or tenderness and contains Aloe vera for natural soothing sensations.
Intimina Feminine Moisturizer has a neutral and fragrance-free formula keeping it clean and simple with no perfume additives that might interfere with your natural intimate flora.Intimate Accessory Cleaner
This mild and gentle cleansing solution is safe for even the most sensitive woman. Alcohol-free and pH balanced, Intimina Intimate Accessory Cleaner gives you effective cleaning that is gentle on the skin, leaving your intimate products ready for use and you worry-free. The fast-acting, easy on formula cleans in seconds giving you the safest, fastest and most effective cleanser available.
Make sure that the outer surface is completely coated with the cleanser, wait at least 5 seconds to allow time to disinfect, then wipe clean before using or storing your intimate object.
Intimina Intimate Accessory Cleaner is formulated so that a little goes a long way, with more than 200 uses per bottle, giving you complete cleanliness and increased value for your money.
Intimina Intimate Accessory Cleaner does not need to be rinsed away with water after application. The formula contains zinc salts that soften the solution enough to come into contact with your intimate areas with no adverse affects.
Cleaning intimate products before and after each use reduces the risk of introducing bacteria and other harmful substances into your intimate area.
Intimina Intimate Accessory Cleaner is an alcohol-free solution that is softened further with the inclusion of zinc salts to make it safe and suitable for use even on sensitive skin.