Here in our FAQ section you can find detailed responses to the most common questions about Intimina’s products and services. If there’s anything else you need to know, please don’t hesitate to contact our customer liaison team at customercare@intimina.com.

General Questions


How do I activate the warranty for my Intimina product?

1) To activate your warranty, you first need to create or login to your Intimina account – just click here.
2) Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page and follow the steps to activate your warranty.

How do I make a warranty claim?

1) To make a warranty claim, you first need to create or login to your Intimina account – just click here.
2) Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page.
If you have already activated your warranty, click the Claim button next to the details of the relevant product and follow the steps.If you have not yet activated your warranty, follow the steps to do so, and then click the Claim button next to the details of the relevant product.3) When you have made your claim, you will receive a claim confirmation containing details of where to send your product and receipt.

intimina.com is displaying incorrectly. What can I do?

For optimal use of the Intimina website and its functions, ensure that you are using the newest available versions of Microsoft Internet Explorer or Mozilla Firefox.

Can I view intimina.com in other languages?

Yes, just click on the Change Language link at the bottom of the page and select your language from the options available.

Products


Laselle Kegel Exercisers
What are Kegel exercises?

Kegel exercises, named after Dr. Arnold Kegel, consist of contracting and relaxing the muscles that form part of the pelvic floor (now sometimes colloquially referred to as the "Kegel muscles"). Otherwise known as the Pubococcygeus or PC muscles, they stretch from the front of your vaginal opening to your coccyx (tailbone). Strengthening them brings a broad range of benefits because these muscles are responsible for many things, including urinary, vaginal and bowel control. As such, Kegel exercises are intended to condition your muscles to help you retain greater control over these essential organs.

Why are pelvic floor muscles important?

The pelvic floor muscles form a cradle of support for the uterus, bowel and bladder, as well as controlling the sensitive muscles in the rectal and urethral area. Muscle inactivity, aging and stretching of the muscles during childbirth weakens the pelvic floor muscles which can lead to urinary and bowel incontinence or pelvic-organ prolapse. Doing pelvic floor exercises regularly gives you greater control over these important muscles and also leads to heightened sensitivity during intimate activities.

What are the advantages of using Laselle Kegel Exercisers over a standard routine?

Laselle Kegel Exercisers allow for an easier and more efficient Kegel routine. The exercisers provide you with a static device to squeeze around so as to help you locate your PC muscles (pelvic floor muscles) and exercise more effectively. Meanwhile, the weighted inner balls respond to your natural movement, resulting in discreet kinetic vibrations to help promote PC muscle contractions. Additionally, the exercisers can be linked to help you create a tailored routine.

What materials are the exercisers made from, are they safe to put inside my body?

They were specially created for your intimate area in order to be safe, soft and very comfortable to wear. The exercisers are made entirely from FDA-approved materials, including phthalate-free silicone and ABS, bacteria-resistant retraction leash and an outer ring of durable ABS plastic, all of which are easy-to-clean and body-safe.

How do I insert the exercisers?

Inserting the exercisers is simple; assume a comfortable position and insert the exerciser fully into the vagina using a little water-based lubricant. There is no need to push the exerciser deep inside as it should rest comfortably above the vaginal wall about 2cm inside.
If you are inserting more than one ball, follow the same method, inserting the lead ball first and then the second ball with the retraction leash facing out. Maintain a relaxed breathing pattern and use a gentle but firm motion to introduce the balls into your vaginal opening.

How do I remove the exercisers?

With the retraction leash, taking the exerciser out is as easy as putting it in. The leash is 7cm long to facilitate easy removal. Make sure the retraction leash protrudes slightly from the vagina when you insert the exerciser. To remove, simply pull the leash, gently at first, increasing pressure as required. If the exerciser does not come out easily, try sitting or lying down, relax your body, and pull the leash a little harder.

Can I use more than one ball?

The exercisers can be used together to provide a varied and more complete workout routine. Simply link them using the retraction leash and the leash openings. Doing so according to your level of pelvic fitness allows you to tailor a routine to your needs. With a combination of balls, gravity will compel your muscles to work harder meaning a more challenging and complete workout.
Experiment with different balls until you find the combination that is both challenging and comfortable enough for you. Take care not to ask too much of your body; if the weight is too much or if you experience any discomfort, remove the balls and switch to a lighter combination.

How do I clean my exerciser?

Clean your exerciser before and after each use, either with anti-bacterial soap and water or with a purpose-made product such as our Intimate Accessory Cleaner. Wipe dry with a lint-free towel or cloth. Never use cleansers containing alcohol, petrol or acetone as these substances have the potential to disturb your natural balance and they may also damage the silicone on the outer shell of the exerciser.

Can the exercisers help me to prepare for pregnancy?

Laselle Kegel Exercisers help you to strengthen the muscles which lift the delivery canal and control contractions during labor. A consistent Kegel routine, supplemented by the exercisers, may help to prevent the complications caused by weak pelvic floor muscles.
Because of the added pressure on the pelvic floor muscles during pregnancy, it is ideal to make a daily habit of using the Laselle Exercisers to strengthen these all-important muscles and prepare your body before you become pregnant.

Can I use Laselle Kegel Exercisers when pregnant?

It is advised that expectant mothers refrain from introducing foreign materials into their vaginas while carrying, as there is an increased risk for miscarriage and premature rupturing of the membranes. If you have any questions, please consult your physician.

Can they help me regain my pelvic fitness after childbirth?

Kegel exercising is often recommended in postpartum recovery, although it is suggested to begin exercising with a ball of lighter weight, progressing on to a routine with greater resistance as your muscles regain their strength. It is important to remember to give yourself enough recovery time after giving birth before starting any exercise routine. If you have any questions regarding the appropriate time to start exercising again, please consult your physician.

Can I sleep with the exerciser in place?

We recommend usage while you are active as this is when your muscles are stimulated to exercise.

How often should I do the exercises?

As with any exercise regime, keeping to a regular schedule is important. Laselle Kegel Exercisers can be used discreetly at any time, so remember to insert them before daily tasks that cause you to move around.

Is there anything I can do if the exercise gets too easy?

If the exercise gets too easy, you can increase the resistance by using an exerciser of a heavier weight or by linking more than one exerciser together to personalize your routine.

How long before I notice the results of the exercises?

Results will vary based upon your current level of pelvic floor fitness. Like any exercise routine, consistency is important. Laselle Kegel Exercisers will supplement regular pelvic floor exercises because you can insert them at any time of day and feel secure that you are working on the correct set of pelvic floor muscles. As with strengthening any muscle, you will notice steady improvement according to the consistency of your exercise regime.

Where should I keep my exerciser?

Each Laselle Kegel Exerciser comes with its own storage pouch, giving you the perfect place for storage between uses.

What safety standards do Laselle Kegel Exercisers meet?

The materials used in Laselle Kegel Exercisers are FDA-approved. All Intimina products meet US and European safety standards.

Lily Cup
Which size should I choose?

To offer you the most comfortable fit and the best protection, the Lily Cup™ is available in 2 different sizes. Size is mainly determined by anatomy and childbearing history. But there are other contributing factors to consider when finding your correct size, to learn more visit our Size Guide.

What are the size dimensions?

Size A is 40 mm (1.57 in.) in diameter and 78 mm (3.07 in.) long. The capacity of size A is 25 ml (0.84 fl.oz).
Size B is 43.5 mm (1.7 in.) in diameter and 78 mm (3.07 in.) long. The capacity of size B is 28 ml (0.95 fl.oz.).

Does my flow determine which size I should choose?

Size is mainly determined by anatomy, childbearing history, and pelvic floor strength. Menstrual flow is not a determining factor when selecting your size. Reusable and designed to conveniently accommodate your heaviest to lightest flow, the Lily Cup™ can be removed and reinserted as often as you need. With time and more frequented use, you will become familiar with how often you need to personally empty your cup.

What is the Lily Cup™ made of?

The Lily Cup™ is made of an ultra-soft, medical-grade silicone approved for medical use. It is hypoallergenic and is 100% free of phthalates, latex, chemicals, bleaches, or fibers that could cause sensitivity or allergic reactions.

Is the material of the Lily Cup™ safe?

Yes! The Lily Cup™ is made of premium medical-grade silicone that is 100% body-safe. It is hypoallergenic, latex-free, phthalate-free, and contains zero toxins.

I am allergic to Latex, is the Lily Cup™afe for me?

Yes, the Lily Cup™ is latex-free and is made of premium medical-grade silicone that does not cause sensitivity or allergic reactions.

If I am a virgin, will the Lily Cup™ affect my hymen?

For those concerned about the hymen, please consult your medical practitioner prior to use.

What is TSS?

TSS (Toxic Shock Syndrome) is a life-threatening condition caused by the toxic producing strains of the Staphylococcus aureus bacteria. While not common, the risk of TSS is believed to increase when more absorbent tampons are used.

Have there been any cases of Toxic Shock Syndrome associated to the Lily Cup™?

As menstrual cups are non-absorbent, there are no recorded links between the Lily Cup™ and Toxic Shock Syndrome (TSS).

Can I use the Lily Cup™ if I have an IUD?

The Lily Cup™ is held in a lower position than a tampon and should not interfere with an internal birth control device such as an IUD. However, please consult your medical practitioner prior to using the Lily Cup™ if you use an internal birth control device.

Is the dye safe?

Yes, the Lily Cup™ is made of the highest quality materials for maximum safety. The dye used is 100% body-safe and will not harm you in any way.

How often should I clean the Lily Cup™?

It is important to thoroughly clean your cup before and after each use. Always remember to clean your hands before handling your Lily Cup™.

How do I clean my cup?

Wash your Lily Cup™ before and after each use with either mild soap and hot water or a purpose- made cleaner. Do not use perfumed soaps as it may cause irritation and disrupt the natural pH balance of your intimate area. Rinse thoroughly to remove any soap or cleaner residue as this may later cause irritation. For a more thorough cleaning, fully submerge your Lily Cup™ in boiling water for 5 to 8 minutes. Do not boil dry.

What substances should I avoid?

Do not use vinegar, harsh cleaners, petroleum based substances, tea tree oil, alcohol, or bleach to clean your Lily Cup™.

Can I clean it in the dishwasher?

No, we do not recommend cleaning your Lily Cup™ in the dishwasher as the harsh chemicals used in detergents could cause irritation to your intimate areas.

Can I wash the storage pouch?

Yes, the specially designed antibacterial, anti-stain storage pouch can be washed in the washing machine. We recommend using a non-irritating detergent that will be gentle to your intimate areas.

When should I replace my Lily Cup™?

Generally, we recommend that you replace your Lily Cup™ every 12 months, but if cared for properly, it is up to your discretion to determine when to replace it. While the silicone is very durable, we recommend that you replace your Lily Cup™ if you notice any cuts, punctures, or oily film forming. Slight discoloration may be normal and occur over time. Any discoloration that may occur will not affect the effectiveness or safety of the Lily Cup™.

Can I wear it overnight?

Yes, the Lily Cup™ can be worn non-stop for 12-hours without needing to change it. Now, you can enjoy a good night's sleep with stain-free sheets the next morning!

Can I wear it while doing a vigorous workout?

Yes, if your Lily Cup™ was inserted properly, then you can rest assured that it will protect you during any of your favorite sporting activities.

Are there activities I should avoid when wearing my cup?

The only activity that should be avoided while wearing the Lily Cup™ is intercourse. Other than that, you can wear the Lily Cup™ to do just about any activity you like! With the Lily Cup™ you can confidently go swimming, dancing, running, or even to yoga, all care-free.

How many hours can I wear it without having to change it?

For the ultimate convenience, you can wear the Lily Cup™ non-stop for up to 12-hours without the need for regular changes. However, depending on your flow you will see how often you will need to personally change it. For those heavier days you may need to change it more frequently than on your lighter ones.

I'm spotting, am I wearing it right?

If the Lily Cup™ is inserted correctly you should be completely spot-free. It is important to remember that it takes a bit of time and practice to learn how to use a menstrual cup. But, if you are experiencing spotting, the most common reason is that when it was inserted the Lily Cup™ did not fully open to form a seal with the vaginal wall.

We recommend that you remove and reinsert your cup and try one of the following tips to ensure that the cup has fully opened. Once inserted:

1.Softly squeeze the base of the cup (not the stem) and slightly rotate it.2.Insert 1 finger and gently run it around the inserted cup to ensure that a seal has formed.

Also, we offer two folding options for the Lily Cup™, and perhaps by trying a new folding option you may eliminate this problem.

I am a teenager and just got my period. Can I use the Lily Cup™?

Yes, even young girls can reap the many benefits that the Lily Cup™ offers. Since the Lily Cup™ rests in a lower position than a tampon, it is perfectly safe for women of all ages. However, if you are concerned about the hymen, please consult your medical practitioner prior to use.

How often should I empty my cup?

You can wear your Lily Cup™ for up to 12 hours, and we recommend that you empty your cup 2-3 times per 24 hour period. Depending on your menstrual flow, you will see how often you may need to change it. Generally speaking, the lighter your flow, the less frequent the changes. But on those heavy days, you may need to empty your cup more often. With time and practice you will be able to gauge how often you personally need to empty your cup.

Can I wear my cup during intercourse?

No, the Lily Cup™ cannot be worn during intercourse. It is important to note that the Lily Cup™ is not a contraceptive and will not prevent against pregnancy and/or sexually transmitted diseases.

What should I do if I have difficulty inserting my cup?

First of all, relax your body! This will help to ease your vaginal muscles and facilitate insertion. Find a comfortable position and try the different folding options to see which one is most comfortable for you. You can also use a little water-based lubricant for added comfort.

Insertion of the Lily Cup™ is similar to that of a tampon and since it's new, it may seem a little difficult at first. With time and a bit of practice, inserting the Lily Cup™ will become effortless. In fact, most girls master the technique after a few attempts and then they love how comfortable it is.

Can I use a lubricant?

Yes, we recommend that you use a water-based lubricant such as Intimina's Feminine Moisturizer. Avoid using a silicone-based lubricant as this could make the silicone permanently tacky.

What should I do if I have difficulty removing my cup?

Remain calm if you cannot remove your cup, there is no urgency as the Lily Cup™ can be worn for up to 12 hours. The key to easy removal is relaxing your body! In a slight squatting position, use a series of gentle, downward pushes with your vaginal muscles to move the cup lower. Then, grip the stem to slowly pull downwards. Once you can reach the base of the cup, gently squeeze the base to release the seal. Continue to pull the stem downwards and when you feel that the base is almost out angle your cup slightly to avoid any spilling.

Should I remove my cup during bowel movements?

The Lily Cup™ does not need to be removed for urination or bowel movement.

Kiri, Raya, Celesse and Kalia – Personal Massagers
What makes Intimina Personal Massagers better than other massagers?

Intimina Personal Massagers are all made from body-safe materials and designed to match the natural contours of the female body. They are all waterproof and feature powerful motors that convey multiple vibration patterns over variable speeds, all controlled through an easy-to-use interface, and backed by a full 1-year warranty.

Kiri, Raya, and Celesse are discreet, stylish, and, most importantly, safe intimate aides designed for women to explore and cultivate their sensual well-being.

What materials are the massagers made from?

Our personal massagers are made from FDA-approved body-safe silicone, which is non-toxic and phthalate- free.
Phthalates are often added to plastics for flexibility among other uses but have been identified as a health risk. When buying products for intimate use, always check to ensure they are phthalate-free, as all Intimina products are.

Are Intimina Personal Massagers suitable for internal use?

Intimina Personal Massagers are made entirely from body-safe materials and are suitable for using internally. Raya and Celesse were designed for internal use, while Kiri and Kalia are external massagers.

Is it safe to use Intimina Personal Massagers in water?

Intimina Personal Massagers are fully waterproof, making them easy to clean and perfect for use underwater.

What kind of lubricant is best to use with the personal massagers?

Water-based lubricants are the safest option with Intimina Personal Massagers, such as our very own Intimina Feminine Moisturizer.
Never use massage oil or hand cream as lubricants as they are not made for this use and may harm your natural balance. If you wish to use a silicone-based lubricant, perform a patch-test first so as to confirm it does not damage the surface of the massager.

How should I clean my massager?

Always clean your massager thoroughly before and after each use. Intimina Intimate Accessory Cleaner is an easy, safe and convenient way to clean and protect your personal massager. Simply spray on and wipe clean.

Alternatively you can clean thoroughly using an anti-bacterial soap and warm water. The massagers are waterproof, making safe and thorough cleaning much easier. Rinse then pat dry with a lint-free towel.
Never use cleansers containing alcohol, petrol or acetone as they may interfere with your body’s natural balance and harm the silicone of the massager.

Are Intimina Personal Massagers battery operated?

Yes, Kiri, Raya and Celesse require 2 AAA batteries to function, while Kalia is USB rechargeable.

Are there instructions included with the personal massagers?

Each massager comes with an instruction manual, which will help you to get started, including instructions on usage, cleaning and storage.

What should I do if my personal massager stops working?

If your personal massager does not respond to the normal activation process, the following issues should be addressed:
Do you need to replace/recharge the batteries? Try inserting a new set of batteries before trying to activate it again.Is your personal massager locked? To unlock the massager, press and hold the + and – buttons simultaneously for five seconds.Is there water in the battery compartment? If this is the case, remove the batteries and leave your personal massager to dry before trying to activate it again.
If you are still having problems, consult the user manual for further troubleshooting tips, or contact us at customercare@intimina.com.
In the event that none of these suggestions work, your personal massager may be faulty. You can return your product to an Intimina retailer or refer to Intimina's 1-year warranty booklet to return your personal massager for review and replacement.

What safety standards do Intimina Personal Massagers meet?

Intimina Personal Massagers are CE certified and the materials used are FDA-approved. All Intimina products meet US and European safety standards.

Feminine Moisturizer
What can I use Intimina Feminine Moisturizer for?

Intimina Feminine Moisturizer is especially developed for your most intimate needs, providing hydration for dryness or tenderness in your intimate area. The moisturizer is also safe for use with a partner or with your intimate products to facilitate intimate activity.

Why is the moisturizer glycerin and paraben-free?

Intimina Feminine Moisturizer contains only the safest ingredients to care for your intimate needs. Glycerin is frequently linked to urinary tract and yeast infections, while parabens can mimic the hormone estrogen in the body and have been linked to cancer. Neither of these ingredients are found in any Intimina product.

Which parts of my body can I use the moisturizer for?

The moisturizer is intended for use on your external genital area.

Can I use the moisturizer with my Intimina Personal Massager?

Intimina Feminine Moisturizer is safe and suitable for use with all Intimina products.

Can I use the moisturizer for vaginal discomfort from dryness?

This moisturizer provides rapid relief for vaginal dryness or tenderness and contains Aloe vera for natural soothing sensations.

Is the moisturizer scented?

Intimina Feminine Moisturizer has a neutral and fragrance-free formula keeping it clean and simple with no perfume additives that might interfere with your natural intimate flora.

Intimate Accessory Cleaner
How is Intimina Intimate Accessory Cleaner better than other cleansers?

This mild and gentle cleansing solution is safe for even the most sensitive woman. Alcohol-free and pH balanced, Intimina Intimate Accessory Cleaner gives you effective cleaning that is gentle on the skin, leaving your intimate products ready for use and you worry-free. The fast-acting, easy on formula cleans in seconds giving you the safest, fastest and most effective cleanser available.

How long should I wait between spraying and wiping?

Make sure that the outer surface is completely coated with the cleanser, wait at least 5 seconds to allow time to disinfect, then wipe clean before using or storing your intimate object.

How long will one bottle last?

Intimina Intimate Accessory Cleaner is formulated so that a little goes a long way, with more than 200 uses per bottle, giving you complete cleanliness and increased value for your money.

Do I need to rinse my massager after I clean it with the spray cleanser?

Intimina Intimate Accessory Cleaner does not need to be rinsed away with water after application. The formula contains zinc salts that soften the solution enough to come into contact with your intimate areas with no adverse affects.

Why do I need to clean my massager before and after I use it?

Cleaning intimate products before and after each use reduces the risk of introducing bacteria and other harmful substances into your intimate area.

Is the cleanser suitable for sensitive skin?

Intimina Intimate Accessory Cleaner is an alcohol-free solution that is softened further with the inclusion of zinc salts to make it safe and suitable for use even on sensitive skin.

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