Shipping Time

All products are manufactured at a European-managed factory in China using the highest quality materials and meet or exceed international standards. Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by logging in to your Intimina account and checking your order history.

Discreet Delivery

Whether Intimina is shipping to your home, to your office or to a gift recipient, delivery is utterly discreet. Depending on the customs regulations of your country, a general description may be included in small print on the outside of the plain white packaging. For EU packaging there will be no description; for US packaging the initials “H.M” will appear on the outside, while for all other countries the description will be "Sample toys". Beyond that, our packaging makes no mention of the nature of the contents inside.

Shipping Method

Intimina uses DHL or UPS for most deliveries, but we are open to using another supplier if there are special reasons making this faster or more convenient for you, especially during holidays.
Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone. You may be held responsible for customs or other fees upon your shipment's arrival to your country, except in the USA, European Union and China.
We regret that we cannot deliver to P.O. boxes.

Shipping Price

Shipping price is a set fee per order, independent of country of delivery, the number of products or their weight. This set fee is currently EUR 9.80 or USD 9.90, depending on the customer's location.

Returns & Exchanges

If you purchased your product from the Intimina e-shop:

If you are dissatisfied with any Intimina electronic device, it may be returned unopened and unused within 14 days of receipt for credit, refund or exchange.

All defective Intimina electronic devices may be returned within 1 year of receipt for credit, exchange, refund or replacement.

For returns of all other items, please email customercare@intimina.com with the details of your query.

Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Intimina electronic devices may not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorization is required for all returns and exchanges.

If upon receiving your delivery you find that the box has been damaged or opened, or content is missing, please take a photograph of the packaging and write "Damaged / opened / missing content when delivered by TNT/UPS/FEDEX" on the receipt. Once you inform us and send us the photograph, we will take up the issue directly with TNT/UPS/FEDEX and pursue compensation.

If you purchased your product from an Intimina retailer:

All defective Intimina electronic devices may be returned within 1 year of purchase for replacement only.
Pre-authorization is required for all returns and exchanges.
Please note that you will need to send the original receipt together with the product back to one of our Intimina offices. If you are for any reason not able to send the original receipt, please send your defective product to one of our Intimina offices to receive a 50% discount coupon valid for your next online order through intimina.com.

Returns Procedure

To return or exchange an Intimina electronic device, follow these steps:
1. Login to your Intimina account – just click here.
2. Once you have created an account or logged in, click the Activate Warranty/Claim link on the right-hand side of the page.
If you have already activated your warranty, click the Claim button next to the details of the relevant product and follow the steps. If you have not yet activated your warranty, follow the steps to do so, then click the Claim button next to the details of the relevant product. 3. When you have made your claim, you will receive a claim confirmation containing details of where to send your product and receipt.

If you are dissatisfied with any other Intimina item, please email customercare@intimina.com with details of the problem.

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