HOW TO CHOOSE THE RIGHT CUP?

How does my cervix size affect my cup choice?

The closer your cervix is to the entrance of your vagina, the shorter your vaginal canal is, and this may affect the type of cup you should use. Take into consideration that the cervix height changes depending on the time of the month, even during the period - it can get lower or higher.

Women with a lower cervix may find Lily Cup One more comfortable as it is shorter.

How do I measure my cervix height?

  1. Insert a (clean) finger into your vagina. Keep moving until the tip of your finger is touching your cervix. You’ll be able to distinguish your cervix from the rest of your vagina, as the tissue is a little bit firmer than your vaginal walls. It feels a little like the tip of your nose.
  2. If you can only get one joint of your finger in, you have a very low cervix. Two joints? You have an average cervix height. If you can fit your entire finger into your vagina before you touch your cervix, then you have a high cervix.
  3. Once you are familiar with the height of your cervix, you can note the measurement and compare it against the length of different menstrual cups to find out the perfect one for you.

How does my cervix size affect my cup choice?

The stem is too long and I can feel it - what can I do about it?

If your cervix is low, you have these options:

With the Lily Cup, you can:

  1. Trim the stem – the max you can trim the stem is to just above the top ring/grip line. Be very careful not to puncture the cup, or it will be unusable.
  2. Switch to the Lily Cup Compact – the Compact is somewhat shorter than the Lily Cup and, if you need to, you could trim the stem or turn it inside out.

With the Lily Cup Compact, you can:

  1. Trim the stem - If you’re trimming the stem on the Lily Cup Compact, you can only trim to just above the 3rd ring /grip line. Any more than that, and a hole will be made in the cup.
  2. Turn the stem inside out - the cup can be taken out by gripping its bottom since the stem will be inside the cup.

With the Lily Cup One, you can:

  1. Trim the loop - You can cut the loop by following the curved line at the bottom of the cup.

The stem is too long and I can feel it - what can I do about it?

How to choose a cup for heavy/easy flow?

Many factors should be considered when choosing a cup, including pelvic floor strength, childbearing history, and cervix height (how long your vaginal canal is).

In general, for a heavier flow, we recommend Lily Cup as it has a higher capacity than the Compact (28 ml / .95 oz vs. 18 ml / .61 oz). However, a heavy period doesn’t mean you can’t use Lily Cup Compact; you may have to empty the cup a little more often on your heavier days.

Lily Cup One is perfect for those who have never used menstrual cups, never had penetrative intercourse or those with the easier flow.

Ziggy Cup covers light to heavy flow – up to 76 ml / 2.67 oz!

We recommend you try choosing your cup with your anatomy in mind first and then consider your flow. There might be a “smaller” size that fits you best, with just the right capacity for your flow.

Choosing between size A & B:

Childbirth can often affect the shape of the vagina and weaken pelvic floor tone. Size B is recommended for all women who have given birth vaginally.

Pelvic Floor Tone: The pelvic floor muscles, also known as vaginal muscles, play an important role when wearing a menstrual cup because they determine the width of the vaginal canal and are the muscles that hold the cup in place. Like any other muscle group, as we age, they lose elasticity and are often affected by pregnancy or hormonal changes. If you know you have a weaker pelvic floor (for example, if you experience bladder leaks or have lost vaginal tone), we recommend that you use size B.

Size A is recommended for those who have not given birth or those who gave birth by Caesarean.

How to choose a cup for heavy/easy flow?

HOW TO PROPERLY USE A MENSTRUAL CUP?

How to insert the cup (and different ways on how to insert due to different anatomy)?

It's important to try out all the different folds and insertion methods to see which one works best for you. This “How to Use” video can help you a lot with figuring out the best folds and methods for getting the cup in and you can try out each fold.

Sit or stand in a slight squatting position and relax your vaginal muscles. If necessary, apply some water-based lubricant to the vaginal opening for added comfort. What works well for many women is to sit on the toilet with their knees quite far apart (this opens the vagina up a bit more). You can try inserting it in the shower while standing up or with one leg on the edge of the tub – the water can also help the cup slide into place easier. As you would with a tampon, angle your cup towards your tailbone and insert it upwards until the stem is inside. On the Lily Cup, the tall rim of the cup should be situated towards your back. We also recommend inserting the cup a bit higher than it needs to be at first, you can use your finger on the rim of the cup to push it further into your vagina. Then squeeze or press the body of the cup a few times (as high on the body as you can reach) to try and get the rim to pop open and form a seal. If the cup still doesn't open you can slide your finger up to the rim of the cup and press inwards. Then you can pass your finger around the cup and wiggle it so it pops open – which can help more stubborn folds to open fully.

To learn more about folds, visit our blog, where you can find everything about different kinds of folds.

How to insert the cup (and different ways on how to insert due to different anatomy)?

How to take it out?

To remove, wash your hands and sit in a slightly squatting position, i.e. over the toilet.

Relax your body and use your vaginal muscles to gently push the cup down and grip the stem to slowly pull downwards. Once you can feel the base of the cup softly squeeze the base to release the seal. If you have difficulty releasing the seal, gently shift the cup from side to side.

Gently pull the stem downwards and when you feel that the base is almost out, angle it slightly to avoid any spilling. Remain calm if you cannot remove your cup—it is common to have a little initial difficulty with removal. The key to easy removal is relaxing your body.

If the seal will not release, slide your finger as high up on the body of the cup as you can and press in, this should break the seal. You can also push directly in on the rim as well.

If you have any further concerns always contact your medical practitioner.

How to take it out?

How to maintain it?

Intimina Cups can be washed with mild soap and hot water, or with a special cleaning product. The silicone is very flexible so it is easy to clean in between the folds. For a more thorough cleaning in between periods, we recommend that you boil the cup submerged in a pot of water for 5 to 8 minutes. Other methods, recommended for occasional cleaning to removing stains: Hydrogen peroxide (1%): Use 1 part 1% hydrogen peroxide and 1 part water. Submerge your cup and let it soak cup for 24 hours. Wash well to remove all of the hydrogen peroxide residues before using it or storing it. White vinegar: Use 1 part vinegar and 2 parts water. Submerge and soak your cup for 24 hours. If, after washing the cup well, it still smells like vinegar follow up by boiling as above. Milton sterilizing tablets: Follow manufacturer’s instructions. We DO NOT recommend using sterilizing bags or microwaving our cups. We do not recommend cleaning your Lily Cup in the dishwasher as the harsh chemicals used in detergents could cause irritation to your intimate areas.

Always remember to wash your hands before handling your cup - consider carrying antibacterial hand wipes or hand sanitizer in your bag. Our cups are designed not to encourage bacterial growth so that you can skip a rinse once in a while. If you don’t have access to a sink, you may use a piece of toilet paper to wipe the cup and re-insert it. Another option is to take a bottle of water with you into the bathroom stall and rinse the cup over the toilet.

We do not recommend that you use or share any intimate products that others have used. While the cups are made of medical-grade silicone and don’t encourage the growth of bacteria, there is still a risk of spreading infections or STIs if the cup isn’t cleaned properly. To be on the safe side, we would recommend that you buy a new cup.

How to maintain it?

Why and how to boil a cup?

Cleaning and storing your Intimina Cup properly will ensure that it lasts for a number of years. Boiling the cup ensures the cup is fully sterilized before your first usage. Fully submerge your cup in boiling water for 5 to 8 minutes. Do not boil dry.

You don’t need to boil your cup every time you reinsert it. We recommend doing it before (and after) every cycle.

Why and how to boil a cup?

How long can I wear a menstrual cup?

All cups are offering 8 hours of protection, including while you sleep. However, how often you personally need to change it depends on your flow. For those heavier days, you may need to change it more frequently than on your lighter ones.

How long can I wear a menstrual cup?

When will I know I need to replace my menstrual cup?

You can wear your cup for up to 8 hours, and we recommend that you empty your cup 3-4 times per 24 hour period. Generally speaking, the lighter your flow, the less frequent the changes. With time and practice, you will be able to gauge how often you need to empty your cup.

When treated with care, Lily Cups can be used for up to 10 years, while Ziggy Cup can be used for up to 2 years.

When will I know I need to replace my menstrual cup?

ZIGGY CUP

How to use Ziggy Cup?

Using your fingers, squeeze the rim in half for insertion, making an ‘8’ shape. Sitting comfortably on the toilet, relax your vaginal muscles and insert the cup into your vagina by firmly pushing the back rim inside, so the rim moves behind your cervix. Then tuck the front rim up behind your pelvic bone. The cup will fit perfectly around your cervix to collect your flow. A few additional tips for insertion that we recommend specifically for Ziggy Cup; it is important to note that there is actually a front and back to the Ziggy Cup! If you look at the cup from the side, you'll see the difference: one side of the cup looks to be slightly thicker and gives you a bit more space to get a grip on the cup during insertion. Try squeezing in the middle, insert back end (thinner part) first and tuck it behind the pubic bone. After that, try to kind of push it further in by pushing the thicker-rimmed part, and just go over it with your finger. You can also try to feel that your cervix is in the middle and touch with your finger to make sure the rim is open if it's still tucked properly!

To remove your Ziggy Cup, you need to be sitting comfortably on the toilet (or crouch down), relax your body and insert your finger into your vagina, hooking it under the front rim of Ziggy Cup. Gently pull the cup out, making sure it is horizontal to avoid spillage. Empty the contents into the toilet, then rinse and reinsert for 8 more hours of protection.

How to use Ziggy Cup?

What's the front and the back of Ziggy?

You can turn the cup over and look at the bottom - the front rim of the cup looks slightly thicker, and the cup itself is shallower on that part, while the back of the rim is thinner and the cup is deeper. This gives you a bit more space to get a grip on the cup during insertion (tucking it back/up behind the pelvic bone) and removal (hooking the finger behind the rim and wiggling it down).

The detailed photo here.

What's the front and the back of Ziggy?

Can Ziggy Cup be used as contraception?

Although Ziggy Cup can be worn during sexual intercourse, it doesn’t act as a contraceptive and will not protect you from STI's or pregnancy as a result of sexual intercourse.

Can Ziggy Cup be used as contraception?

GOOD TO KNOW

Tips & tricks

Always remember to wash your hands before handling your cup - consider carrying antibacterial hand wipes or hand sanitizer in your bag. Our cups are designed to inhibit bacterial growth so you can skip a rinse once in a while. If you don’t have access to a sink, you may use a piece of toilet paper to wipe the cup and re-insert it. Another option is to take a bottle of water with you into the bathroom stall and rinse the cup over the toilet. Discard your menstrual fluid into the toilet, wash your cup, and reinsert. If it is not possible to clean your cup, you may reinsert it without washing as long as your hands are clean.

Can you lose a menstrual cup inside of you, or can it get stuck?

No, the vagina ends at the cervix, so you can’t lose the cup in your body. If you are having trouble removing the cup, try to relax your body and use just your pelvic floor muscles to push the cup down until you can grip the stem and pull it further down. Once you can reach the base, squeeze it to break the seal, which will make it easier to slide out. You can also slide your finger up to the rim and press there to break the seal.

Is there something wrong if your cup is leaking?

It’s possible that the cup isn’t inserted high enough, so you can try pushing it in as far as you can, then tug it down a bit to make sure it opens fully to create a seal. This should keep it in place. If you’ve already done this and your cup is still sliding down, it's also possible that you have a weaker pelvic floor, and if that is the case, we recommend trying out a bigger cup that should sit more securely once inserted. If you already have one of our bigger cups, you can try strengthening your pelvic floor. This can be done with simple Kegel exercises - contracting and releasing the pelvic floor. This exercise can be done alone or with the help of a device, such as our KegelSmart or Laselle weights.

Can the cup collapse inside you?

No, our cups are always designed to stay rigid when worn. They will only collapse when you use your hands to collapse it.

Can I wear my cup while exercising?

Yes, if the cup is inserted properly, then you can rest assured that it will protect you when you exercise.

Is it normal to receive a cup with two tiny holes on the top, by the rim?

Yes, it’s completely normal! Those are air holes, and they are very useful in creating and releasing the seal you need to make sure your cup is inserted correctly. With any menstrual cup, it’s very important to allow enough air to flow behind/above the cup in your vagina to make sure the suction is as gentle as possible. After you insert and get the cup positioned, you can insert your finger up along the side of the cup to the rim and press a bit on the rim to allow air to flow up.

Menstrual cups and pain?

Intimina cups are made from ultra-soft medical silicone to prevent any kind of discomfort and pain while in use, so you should not be feeling pain if the cup is inserted correctly. Often, this pain is caused by the positioning of the cup or the insertion method – it can take a few cycles to find the one that works best for you. The pain could be caused by the cup being pressed against your cervix or a more sensitive part of your vaginal tissue, which can often cause cramps or discomfort. If it’s up against the front wall of your vagina, it could be putting pressure on your urethra or your bladder and causing you a bit of pain. What you can do is use a clean finger to feel around the cup once you start feeling a bit of pain. Then you can try out different positions/placement for the cup to ensure that it doesn’t rub up against that spot. If the cup is pressing against your urethra, you can try pushing it up a bit higher to alleviate the pressure.

To learn more about TTS (toxic shock syndrome), visit our blog.

Tips & tricks

How to dispose of a cup?

The cups can be recycled at any facility that processes medical-grade silicone. You could try calling your local hospital and see if they can refer you to the location they use.

How to dispose of a cup?

Where to store your cup?

We recommend storing your cup in the provided anti-bacterial storage - pouch or protective case.

You can wash the storage pouch in the washing machine. We recommend using a non-irritating detergent that will be gentle to your intimate areas. The protective case can be washed with soap and water, and then dried before use.

Where to store your cup?

MEDICAL INQUIRIES

Can cups be used with an IUD?

Yes, Intimina Cups are held in a lower position than a tampon and should not interfere with an internal birth control device such as an IUD or the ring. However, please consult your medical practitioner prior to using the cup if you use an internal birth-control device.

Before using any cup with an IUD you should confirm with your doctor in your follow up appointment that the IUD is positioned correctly and that the strings are not too long. While using the cup you should also make sure that you are breaking the seal before removing and that the strings are above the cup when you wear it so you don’t pull on them when you remove the cup either.

Can cups be used with an IUD?

Can the cup give me a yeast infection?

Intimina Cups were designed with gynecologists and are made of 100% medical grade silicone, which is completely inert and non-porous so it actually inhibits bacteria and yeast growth. However, during your period you can become more susceptible to infection because of changes in vaginal pH (normal vaginal pH is around 3.8-4.5, but blood pH is 7.4), which can make the environment more hospitable to bad bacteria and yeast. With recurring infections, your pH can normalize during the rest of your cycle, only for the infection to return again during your next period. Generally, we recommend that if you have any infection or irritation you stop using the cups (or any internal period protection) until you are sure the infection has cleared up. Then be sure to fully sterilize the cup by boiling it for 5 to 8 minutes. You should always wash your hands before handling the cups or inserting or removing. Once the yeast infection has cleared up you will be able to use the cups without any issue, you'll just need to make sure that your cup is completely clean and sanitized so you don't reinfect yourself. If you have any concerns then we do encourage you to to see your doctor.

Can the cup give me a yeast infection?

Can I use a cup if I am a virgin?

Generally, women who have not had intercourse have no problem using the cups (though like any new user there is a learning period). For most women, the hymen is not actually a solid barrier that breaks when you insert something into your vagina or have sex (though rarely some women do have thicker hymens). Every woman’s body is different, but for most women, there are natural holes in it to allow things like menstrual fluid to flow out. These holes are generally large enough for tampons and menstrual cups to be inserted easily – it just takes a little practice to find the right positioning for your body. Virginity is not a measurement on how to choose a cup. For those concerned about the hymen, please always a consult medical practitioner prior to use.

Can I use a cup if I am a virgin?

Can a menstrual cup prevent STD transmission?

Menstrual cups will not protect you from STD's or pregnancy. However, you can enjoy sexual intercourse while wearing a Ziggy Cup, but please remove other Intimina cups prior to intercourse.

Can a menstrual cup prevent STD transmission?

What about menstrual cups and post pregnancy?

You should not use any internal period protection until your doctor says you are completely healed and approves it (at least 6 weeks after birth). If you have any questions about your specific situation, please contact your doctor.

What about menstrual cups and post pregnancy?

SHIPPING INFO

How do I track my order?

All shipping information will be emailed to you as soon as your purchase is shipped, including the date of shipment, shipping company, tracking number, and tracking link. Please use the link included in the email to track your delivery directly on the delivery company webpage.

If the link is not responsive, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.

How do I track my order?

Do you ship to a PO box?

Shipping to a Postal Office box is possible only in the USA.

Do you ship to a PO box?

Import duty

When shopping outside the EU or the USA, there may be additional duties, fees, or taxes raised by the authorities in your country over which we have no control. If so, your Customs office will inform you accordingly, and you will need to take care of these costs when receiving the shipment.

Import Duty in Canada

If you do not wish to pay these fees, you may refuse the customs brokerage accounting services offered by DHL and handle the import process independently by ""self-clearing"". Again, Intimina is not involved in this and we sadly are not able to offer advice on the process. Please contact your customs office or the CBSA for information on self-clearing, as they should be able to give you all the information.

Import duty

Tax ID

The Taxpayer Identification Number is a personal identifying number generally used for tax purposes. When shipping a parcel to one of the countries listed below, the Customs office requests the receiver to provide his/her TAX ID. If this information is not available, the package is returned to the shipper. To accelerate the delivery process and assure its success, we ask you to provide this information together with your shipping address when placing your order on our website. If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in an alternative country or contact customercare@intimina.com for further support. These are the countries requiring a mandatory TAX ID:

- Argentina
- Canary Islands
- Chile
- Colombia
- Costa Rica
- Dominica
- Dominican Republic
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Honduras
- Mexico
- Nicaragua
- Panama
- Paraguay
- Uruguay
- Venezuela

Tax ID

Can I return my purchase?

If you changed your mind about your intimina.com purchase, you can return it unopened within 14 days of product reception.

Please note that we cannot accept returns or exchanges on items that have been opened.

To return or exchange an unopened product, please contact our Customer Care. If you find that the box has been damaged, opened, or its contents are missing upon receipt of your delivery, please take a photograph of the damaged packaging and email it to us, so we may offer you a positive solution.

Can I return my purchase?

Customs Information (additional charges)

Shipping price is a set fee per order - independent of country of delivery, the number of products or their weight. This set fee is currently EUR 8.90 or USD 9.90, depending on the customer's location.

Customs Information (additional charges)